Payments for Services & Refunds
Our Terms and Conditions are provided as a guide of what is expected of our clients. Payment for cleaning services is due in full at the time of service unless other arrangements have been made. We currently utilize STRIPE to secure and process your credit card information. At this time, we will send you an email invoice on day of your service. Should you not remit payment within 24 hours, card on file will be charged and a $10.00 late fee.
One time or Recurring Clients - We pride ourselves in giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you. We do not offer refunds.
In the event a payment arrangement was made and an invoice was sent, we may charge a late fee for any amounts which are not paid when due. The late fee will be $10 for each incident. Customers shall also be responsible for all costs of collection (including reasonable attorneys’ fees) to collect overdue amounts.
Skipped Cleanings & Cancellations
As a general cleaning client, a part of what you pay for is a consistent spot on our schedule. Having a consistent spot insures that you receive a discounted rate. Any gaps in regular service MAY increase your rate if additional time is needed in order to bring your home back to maintenance level.
If you need to cancel or reschedule your cleaning service, please give us at least 24 hours notice. Please consider our scheduling/preparations and that we are reserving a time slot for your cleaning. A fee of $50.00 will be applied to all accounts that are not canceled/rescheduled at least 24 hours before your scheduled cleaning day.
Lock out fee: When we arrive on your scheduled day and time and are unable to gain access to the property. A $100.00 fee will apply.
Should you decide that you would like us to clean items within curio cabinets or items of monetary/ sentimental value, the following release of liability shall be in effect:
Client hereby releases us from all liability arising out of cleaning valuable items. Client understands that he/she is completely responsible for repairing or replacing any damaged item or items even if we may have caused the need for repair or replacement.
Anything listed under the “Services” tab on our website as things we do not do, is a service limitation. Please make sure you are aware of all of those items.
It is to the clients advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. We also provide light straightening of the areas that we clean. Should we have to pick up prior to being able cleaning we charge $45/hour with a minimum of 1 hour unless you let us know to clean around or skip that area.
Entry to Homes
We have two different options to choose from so that your cleaners have entry into homes. If we cannot gain entry to the home for any reason, you will be contacted. If we cannot reach you, a cancellation fee of $100 will be applied.
1). Client may opt to not leave a key or code to the company and be home on their day of cleaning. Because we cannot give an exact time, the client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee of $100 will be charged.
2). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases us from all liability that arises from damage made before or after the cleaners leave the premises. Our cleaners will leave the key/ door in the same place/ condition that it was left in before their arrival. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.
It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you would like, you may contact your alarm company and have a house cleaner code issued.
We do not keep client's house key in our possession.
We reserve the right to adjust client rates at any time. You will be notified prior to any price increases.
Solicitation of our Maids
When entering into an agreement for services with us, you agree not to solicit for hire any of our Maids introduced to you by us for any home-related services. If you are found to have solicited one of our Maids, please be advised that our referral fee is $5,000 each and payable to the company; Future Maids Cleaning Service, LLC immediately upon employing our Maid(s) for any services to your home/ business. Your Maid(s) will also be charged $5,000.
Occasionally we like to take before and after pictures of your home. Pictures may be publicized on our website or social media. Images will be focused on the room. Should we use pictures of your home, we will at no point use images of any person living in the home or photo anything that could identify the home. We do respect your right to privacy.
We photo any damage we may find or cause this is required by our insurance to process a claim. Should we notice damage we photo the item(s) and immediately notify you.